Whilst we and our partners are working hard to ensure that we still provide our usual high levels of service, the disruption caused by Coronavirus may in some cases lead to delays in despatch or deliveries, and also may slow our response time for customer service queries. At this uniquely difficult time, we appreciate your patience and understanding.
WE DELIVER TO THE ADDRESS ON YOUR EBAY ACCOUNT AT THE TIME OF ORDER. PLEASE ENSURE THIS IS YOUR PREFERED DELIVERY ADDRESS AND YOUR CONTACT DETAILS ARE ACCURATE AS WE ARE UNABLE TO CHANGE DELIVERY ADDRESS DETAILS ONCE YOU HAVE PAID FOR YOUR ORDER.
We offer free UK mainland delivery on all purchases from the Motor World Direct eBay store to limited postcode areas.
All of our orders are shipped via UK Mail.
We are unable to accept orders for delivery to the Western Isles, Orkney, Shetland, Scilly Isles, Sark, Alderney, Herm, the East coast of Scotland, the Highlands and Islands of Scotland, or the channel islands.
If we experience unexpected problems with availability and are unable to deliver your order within 3 working days, our Customer Service Team will send an email informing you of this.
Failed delivery attempts will be carded, and shown on the courier-tracking page. You must contact the courier to arrange re-delivery or collection. Failed deliveries returned to us will be refunded within 7 days less any charges for delivery.
We are unable to offer any combined shipping discounts; multiple items may be dispatched separately. We do not offer a collection service from our eBay operation.
All orders are subject to stock availability at the time of shipping. Please be aware that we cannot accept liability for any expenses incurred because of delayed or unsuccessful deliveries. We will always endeavour to get your purchases to you within the delivery timescale specified, however, we cannot guarantee that deliveries will be made within this period, nor accept liability for deliveries that are made outside of it.
All orders are being dispatched after receiving cleared payment. An order placed befor the cut off time for the day (1PM) would be dispatched the same day and placed after 1PM- on the next working day. The courier would need another 2 to 3 working days to deliver the item to you. Please bear in mind that we don't process orders or ship on Saturdays and Sundays. We would greatly appreciate it if you keep that in mind when making an order and contacting us first if you have any concerns regarding the delivery time before leaving negative feedback. Your satisfaction is our greatest priority and you can be sure we will try to solve any issues that you might have.